Privacy Policy

Last updated: September 28, 2026

This Privacy Policy (“Policy”) describes how ReevePoint Inc., a Delaware Corporation (“ReevePoint,” “we,” “us,” or “our”), collects, uses, and shares personal information in connection with the ReevePoint platform, including the website located at www.reevepoint.com and any related applications (collectively, the “Platform”). This Policy applies to homeowners and other property owners who use the Platform to find contractors for home improvement or home service work (“Customers”), independent contractors who use the Platform to find that work (“Contractors,” and together with Customers, “Users,” “you”), and to other visitors to the Platform. This Policy should be read together with our Terms and Conditions, which govern your use of the Platform.

By creating an account, accessing, or using the Platform, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, do not use the Platform.

1. Information We Collect

1.1 Information You Provide.

We collect the following categories of personal information that you provide directly to us:

  • Account Information. Your name, email address, phone number, username, and password when you register for an account.
  • Contractor Eligibility Information. If you are a Contractor, the license numbers, license types, insurance information, and related credentials you self-report through the Platform.
  • Project and Communication Information.Project descriptions, photos, messages, and other content you submit to generate a User Contract or to communicate with another User through the Platform (“User Content”).
  • Support Communications. Information you provide when you contact us with questions, comments, or requests for support.

1.2 Information We Collect Automatically.

As you use the Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Platform according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Platform.

The technologies we use for this automatic data collection may include:

  • Cookies and other similar technologies. We may place cookies on your device to collect anonymous data related to your use of the Platform. In general, a cookie is a small file placed on your device that can be used to help recognize your browser across different web pages, websites, and browsing sessions. We may use cookies to provide certain features of the Platform. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain features of the Platform. We may also use other technologies to tailor the services to you, such as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to track how visitors interact with the Platform and for other statistics related to the Platform.
  • Log Information. We may automatically collect and store certain information in our server logs when you use the Platform, including details about how you used the Platform, IP address, and information specific to your device (such as system activity, hardware settings, browser type, and browser language).
  • Device Identifiers. We may collect information about your device, such as your operating system, hardware version, device settings, file and software names and types, mobile network information and device identifiers. This helps us measure how the Platform is performing and improve the Platform for you on your particular device.

1.3 Financial Information Collected by Stripe.

ReevePoint does not collect, process, or store payment card numbers, bank account numbers, or other financial account information. Payments made through the Platform are handled directly by Stripe, Inc. (“Stripe”), an independent, separately regulated payment processor. When you create a Stripe-supported connected account or make or receive a payment through the Platform, the financial information you provide is collected and processed by Stripe in accordance with Stripe’s own privacy policy, available at https://stripe.com/privacy (the “Stripe Privacy Policy”). By using the Platform’s payment features, you agree to the Stripe Privacy Policy in addition to this Policy. ReevePoint’s role is limited to receiving confirmation from Stripe that a payment has been initiated, held, or released, and we do not have access to your full financial account details.

1.4 AI-Assisted Features.

The Platform uses artificial intelligence tools, including the third-party AI service provider Anthropic, to power certain features, such as generating draft project description, price, materials, and timeline fields for a User Contract, and analyzing photos or other content you submit for features like progress tracking, scope-change flagging, or permit and inspection flagging. To provide these features, the User Content and other information you submit for that purpose (for example, project descriptions, photos, and messages) is processed by our AI service provider solely to provide these features to ReevePoint.

2. How We Use Your Information

We use the personal information we collect for ReevePoint’s internal business purposes, including to:

  • Create and maintain your account and operate the Platform;
  • Connect Customers and Contractors and facilitate the generation of User Contracts;
  • Review the Contractor eligibility information described in Section 1.1;
  • Communicate with you about your account, the Platform, or a User Contract;
  • Respond to support requests and troubleshoot issues;
  • Maintain, secure, improve the Platform and develop new services; and
  • Comply with our legal obligations and enforce our Terms and Conditions.

Marketing. We may use your personal information to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email or telephone number, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests.

We do not use your personal information for any purpose other than the business and internal purposes of ReevePoint described in this Policy.

3. How We Share Your Information

We do not sell your personal information. We do not share your personal information outside of ReevePoint except as described in this Section 3:

  • With Stripe, as described in Section 1.3, to process payments;
  • With a third-party AI service provider we use to power the AI-assisted features described in Section 1.4;
  • With the other User to a User Contract, to the extent necessary to connect Customers and Contractors and enable them to complete a project (for example, sharing a Customer’s project details with a Contractor, or a Contractor’s eligibility information with a Customer);
  • With vendors and service providers who perform services on ReevePoint’s behalf (for example, hosting or customer support), who are contractually required to protect your information and to use it only to provide those services to ReevePoint;
  • If required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of ReevePoint, our Users, or others; and
  • In connection with a merger, acquisition, financing, or sale of all or part of our business, in which case personal information may be among the assets transferred.

We do not share your personal information with third parties for their own independent marketing purposes.

4. Data Retention

We retain personal information for as long as necessary to operate the Platform, provide the Services, and fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. ReevePoint shall not be liable to the user or any person for the deletion or failure to store any personal information including User Content arising from the account holder’s decision to terminate their account or otherwise. Because the Platform enables shared and collaborative use for managing projects, information that you share with other Users, including personal information, may be accessed, retained, and exported by those Users. You are encouraged to export or otherwise retain a copy of your project history, including User Content and records related to any User Contract, before your Platform access is terminated.

5. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee the absolute security of your information.

6. Children’s Privacy

The Platform is not directed to individuals under the age of 18, consistent with the eligibility requirements in our Terms and Conditions. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from someone under 18, we will take steps to delete that information.

7. Your Choices

You may review and update your Account Information at any time by logging into your account. You may also contact us using the information in Section 9 to ask us to access, correct, or delete personal information we hold about you, and we will respond consistent with applicable law.

8. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice through the Platform or by other reasonable means before the changes take effect. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

9. Contact Us

Questions about this Policy may be directed to info@reevepoint.com.